Oliver at Headshift has an excellent post entitled ‘Behind “Enterprise 2.0” Performance: Exploitation or Exploration?’
Two particular comments stood out for me.
“IT people still put communication processes on the backburner and favour operational processes. They don’t understand that knowledge work cannot be limited to processes, that it is multi-faceted communication flows around processed tasks that make things work. Meetings, e-mails, phone, IM, blogs, wikis, information aggregators and filtering devices wrap defined task oriented programmes up. The former help employees use the later, more efficiently”.
“The corporate world needs no more old routines hidden behind new tools. Stop confusing documents and information. Stop forcing people using only emails and Enterprise Content Management. ECM reduces workflow to permission and conversation to versioning. Emails create confusion in conversations. This replicates ageless routines. Replication does not create performance in a world of innovation”.
Meanwhile, Charon QC spoke to David Jabbari, of Allen & Overy on education, know-how and training in a City law firm on his podcast last week. Mentions the importance of harnessing social networking tools in business.