This week I had to call on the expertise of a locksmith. One of the locks on my girlfriend’s flat wasn’t working properly, so we decided to get someone around to have a look at it. Having got no joy from Twitter on who was worth going to, I went to the internet and after calling a couple of options for quotes settled on Lowcosting Locksmiths
This is what it says on the website:
“Covering all of Greenwich we can be with you in 15-30 minutes. All Emergency & Non Emergency work carried out.
Why pay call centre and franchise prices who only sub contract their work out that you in turn pay for?!
We are members of the UK Locksmiths Association and are regularly called out by local Metropolitan Police Stations.
We have even collected elderly or vulnerable members of the public from the police stations to run them to their homes so we can assist them with a swift entry back into their property, proving we are a locksmith company you can trust.”
Sounded good. I gave them a call and quickly agreed a time 6.30pm Wednesday (with the proviso that there was an hour window so, he’d be there between 6.30-7.30) All Good. I give him my mobile number in case there are any problems.
I get to flat at 6.15 and start to wait. At 7pm I get a text [reproducing texts as written inc spelling].
“Hi ur locksmith is running late and will be with you between 7.30-9pm”
I thanked them for letting me know.
About 15 minutes later I got another text.
“Ok cool – is the problem you have ok to wait until tmorrow eve as im running so behind – or is it an emergencie”
I’m a bit annoyed, but tell him, it’s not an emergency and if he can guarantee that he wont be similarly delayed on Thursday, then I’m happy to postpone the job until the same time tomorrow.
“really sorry – and no I will not be late as I can put it in my diary now – rather than office dictate wat I do, again really sorry”
Ok, fine 6.30pm tomorrow. I reply
“ok, great that’s fine”
Thursday evening. Once again, I’m at the flat by 6.15. I wait. 6.30 passes, 7pm passes. By the time we get to 7.25 I decide to text them asking are they coming?
“someone is on there way”
Twenty minutes later
“The office just rang me – all engineers are busy with police and bailiff work – you will need to find another companie!” (and yes the exclamation mark was included.)
I managed to respond without swearing, thanking them for wasting my time two evenings running and complementing them on their inability to honour bookings – ignoring that fact that when he text me that “someone is on there way” that that was obviously total bollocks. I’m very happy for them that Police and bailiff work is keeping them so busy. Doesn’t stop them being a bunch of (lying) wankers though. If you ever need a locksmith can recommend anybody BUT www.lowcosting-locksmiths.co.uk .